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100% Refunds—No Risk, No Questions Asked
Our performance guarantee ensures you only pay for results, with clear and fair conditions.
Refund Guarantee
We stand by our commitment to deliver results. If we fail to achieve the agreed performance metrics (e.g., leads or appointments), you’re eligible for a full refund of our service fees.2. Eligibility Criteria for Refunds
Refunds are applicable if:
The agreed performance targets (e.g., number of leads or appointments) are not met as outlined in the campaign agreement.
The client has provided all required assets (e.g., creatives, website access) within the agreed timeline.
The client has implemented our recommendations for website changes, landing pages, or ad strategies where applicable.
Ad campaigns were live for the agreed duration without interruptions from the client’s side (e.g., delays, pauses).
Exclusions
Refunds do not apply under the following circumstances:
Ad Spend: Ad spend paid directly to platforms (e.g., Google, Facebook) is non-refundable.
External Factors: Results were impacted by issues beyond our control, such as:
Client’s website issues (e.g., downtime, poor user experience).
Changes in the client’s business operations, such as budget cuts or service changes.
Market changes or ad platform policy updates.
Custom Services: Custom or one-time projects are non-refundable unless specified.
Partial Campaign Periods: If campaigns were not run for the full agreed period due to client requests, refunds are not applicable.
Refund Process
Submit your refund request to support@netgroww.com within 15 days of the campaign end date.
Include your campaign details, agreed targets, and any supporting documentation.
Our team will review the request and respond within 5 business days.
Approved refunds will be processed within 7 business days.
Ensuring Success
To maximize your campaign success and eligibility for refunds:
Collaborate actively with our team and respond promptly to feedback or suggestions.
Provide timely approvals and required assets for campaigns.
Maintain open communication throughout the campaign duration.
Contact Us
If you have any questions or concerns about refunds, please reach out to us:
Email: support@netgroww.com